FAQ

When will I get my certificate?

 

When we complete a Pool Safety Inspection it is a requirement for us to provide you with either a Pool Safety Certificate or a Nonconformity Notice within 2 business days depending on the inspection outcome.

 

If a Nonconformity Notice is issued how long do I have to fix it?

You have 90 days from the date of the Nonconformity Notice. You need to be aware that if you do not call us back within 90 days to re-inspect, we are then obligated to forward a copy of the Nonconformity Notice to the local authorities. And we don’t want to do that.

  

How will I know what to fix?

We detail on the Nonconformity Notice, in easy to understand language, what the problem is and how to fix it. In addition to that we provide a drawing of your pool identifying the problem areas so you know where to look. We also attach a report with photos and point to the problem spots and again draw your attention to the problem and suggestions on how to remedy it. And don’t forget, if you have any problems understanding what we mean we are only a phone call away.

  

I think my pool is going to fail – what should I do?

Phone us. We are here to help. We may not be able to solve all things over the phone but we will certainly try. We are also happy to look at photos of problem spots beforehand to see if we can find a solution. Like we said, we want to do what we can to assist you in being compliant on the first inspection.

  

I have a self closing door from my house, is this still OK?

If it is an outdoor pool it will not comply with current standards. Child resistant doorsets are only allowable for indoor pools. For outdoor pools a barrier must be in place between the building and the pool.

  

If minor things need doing will you let me do them while you are there so that I pass?

Yes. Our goal is for you to pass on the first inspection, so if there are any small jobs that need doing to allow you to pass, wherever possible, we are happy for you to attend to them while we are there so that you comply. Common things are pot plants, chairs, tables, BBQ’s that need moving further away or a few branches may need trimming

search previous next tag category expand menu location phone mail time cart zoom edit close